Shipping policy

1. Order Processing (Dispatch)

All orders are processed within 24–48 hours after payment confirmation, excluding Sundays and public holidays.
During sale periods, product drops, or high-volume days, processing may take an additional 1–3 business days.

2. Shipping Coverage

We currently deliver across India to all serviceable PIN codes.
If your location is not serviceable, you will be informed and the order will be cancelled with a full refund.

3. Estimated Delivery Timeline (Post-Dispatch)

Delivery timelines may vary depending on location:

India

  • Metro Cities: 2–4 business days

  • Non-Metro / Tier 2 & 3 Cities: 3–7 business days

  • Remote Areas: 5–10 business days

These are estimated timelines and may be affected by courier operations, weather conditions, local regulations, or unforeseen circumstances.

4. Shipping Charges

  • Free Shipping: Available on prepaid orders

  • Cash on Delivery (COD): ₹150 additional fee (where applicable)

  • COD orders may be verified via WhatsApp, SMS, or call before dispatch

  • All applicable shipping charges are displayed at checkout prior to payment

  • COD service is available only for eligible PIN codes

5. Order Tracking

Once your order is shipped, you will receive a tracking link via SMS, Email, or WhatsApp.
You can also track your order here: [Insert Tracking Page Link]

6. Address & Delivery Attempts

Please ensure that your delivery address, PIN code, and contact number are accurate at checkout.
Courier partners typically attempt delivery 2–3 times.
If a package is returned due to an incorrect address, unreachable contact number, or customer unavailability, re-shipping charges may apply.

7. Delivery Delays (Courier or External Factors)

Delays may occur due to:

  • Weather conditions or natural events

  • Operational issues at courier hubs

  • Local restrictions or strikes

  • High-volume sales or product launches

While we will assist with tracking and coordination, exact delivery dates cannot be guaranteed.

8. Split Shipments (If Applicable)

In rare cases (such as multiple items or warehouse limitations), orders may be shipped in separate parcels at no additional cost. Tracking details will be shared accordingly.

9. Damaged, Tampered, or Missing Packages

If your order arrives damaged, tampered with, or missing items, please contact us within 24–48 hours of delivery with:

  • An unboxing video (recommended)

  • Clear photos of the package and shipping label

  • Your Order ID

We will review the issue and resolve it as per our policy.

10. Contact Us

Customer Support Hours: Monday–Saturday, 10:00 AM – 7:00 PM (IST)